A plain description of how Wali Marriage checks who people are and keeps conversations safe. The binding documents are the Terms of Service and the Privacy Policy.
Part 1: Who people are
1.1 Every member
- Every member signs in with a US mobile number, confirmed by a one-time code. Sign in with Apple is also offered, and the number is still confirmed once.
- Every member confirms they are 18 or older. Where Apple tells the app an account belongs to someone under 18, the account cannot be created.
- An identity check through Didit, our identity-verification provider (a government ID and a live selfie matched to it), puts a Verified badge on a profile. Persona is a back-up provider, used only if Didit cannot be. A profile shows only the checks it has passed; we never call a profile verified when it is not.
1.2 Walis
- A wali verifies his identity through Didit before his approvals count. Until then he can follow along, but a conversation does not wait for his approval.
- A woman chooses her wali and can change him. She sees every discussion about her.
1.3 Biometric information
An identity check processes facial geometry. It is collected only with your consent, used only to confirm you are a real person and the person on your ID, and kept only as long as the Privacy Policy says. Didit processes it for us.
Part 2: Photos and profiles
- Every photo is checked by automated moderation before anyone sees it, and its location data is removed. Photos the system is unsure about go to our team.
- A woman's photos, name and city are not shown to men until she chooses to reveal them, and her verified wali approves where she has one.
- Profile text is checked for phone numbers, emails, links and handles, which are not allowed before a conversation is well under way.
Part 3: Messages
- Messages are checked automatically when they are sent. A message that shares contact details too early is held back and the sender is told.
- Automated checks never decide an account-level action on their own. A warning, restriction, suspension or ban is decided by a person on our team.
- Conversations are permanent, as the Chat Permanence page explains, so nothing said can be quietly rewritten.
Part 4: Reports
- Anyone can report a profile, a conversation or a group message from the app. Anyone can leave a conversation; a woman can also block.
- Our team reviews every report, the most serious first. A member of our team never handles a report about their own account.
- You receive the same short confirmation whatever we decide, so a report can never be used to learn anything about someone else.
Part 5: Actions and appeals
- Actions range from a warning, to a temporary restriction (no new interests for a few days), to a suspension or a permanent ban. A ban by anyone but the owner needs a second person on our team to agree.
- A suspended or banned account cannot message, send interests or act in the app; it can still read its notice, appeal and contact us.
- You can appeal from the notice that tells you about the decision. We aim to reply within 7 days and, where we can, someone other than the person who decided reviews it.
Part 6: What we never do
- Discover is ordered by fixed factors such as fit with your filters, profile completeness, ID verification, wali verification, recent activity, distance and a short introduction for new profiles. Nobody is ever shown a score, and no plan buys a place in Discover.
- We never tell anyone who reported them.
- We never sell personal information.
Part 7: Contact
Questions: izharbid@walimarriage.com